Payment & Cancellation Policy

Payment policy:

One and Two-day Street & off-road Group Courses:

Full payment is required to secure your spot. Please pay through PayPal from the specific course product page.

Individual Training Days:

Full payment is required to secure your spot. Contact Ken to schedule a date and get you PayPal info.

Parking Lot Courses:

Payment is due when registering for the class. Please pay through PayPal from the specific course product page.

Cancellation policy:

Remember that we ride rain or shine!

However, if weather conditions appear to be extraordinarily cold and wet, then I may choose to reschedule. No cancellation fee if you cannot join us on the rescheduled date.

Two-day Street and Dual Sport Group Courses:

No cancellation fee will be assessed if cancelled more than 30 days before the event. Minus $10.00 PayPal fee.

A cancellation fee of $25.00 will be assessed for cancellations more than 21 days.

A cancellation fee of $75.00 will be assessed for cancellations closer than 21 days.

A cancellation fee of $125.00 will be assessed for cancellations closer than 7 days.

I will refund the remaining fee via PayPal as soon as I receive the cancellation request.

If the participant(s) can reschedule within the current riding season, then a $25.00 cancellation fee will be applied.

Specific situations may require alterations to this policy.

Individual Private Training:

No cancellation fee will be assessed if cancelled more than 30 days before the event. Minus $10.00 PayPal fee.

A cancellation fee of $25.00 will be assessed for cancellations closer than 21 days. I will refund the remaining fee via PayPal as soon as I receive the cancellation request.

A cancellation fee of $75.00 will be assessed for cancellations closer than 7 days.

If the participant(s) can reschedule within the current riding season, a $25.00 cancellation fee will be applied.

Specific situations may require alterations to this policy.

Parking Lot Courses:

No cancellation fee will be assessed if cancelled more than 30 days before the event. Minus $10.00 PayPal fee.

A cancellation fee of $25.00 will be assessed for cancellations from 30 days to 14 days before the event.

A cancellation fee of $75.00 will be assessed for cancellations closer than 14 days.

A cancellation fee of $100.00 will be assessed for cancellations from 3- 7 days before the event.

There is No REFUND for cancellations within 48 hours of the event.

I will refund the remaining fee via PayPal as soon as I receive the cancellation request.

If the participant(s) can reschedule within the current riding season, a $25.00 cancellation fee will be applied.

Other policies

Inclement Weather:

We run rain or shine! In the event of inclement weather, which is defined by very heavy rain, significantly cold temperatures or dangerous storms, I may request that we reschedule. Light rain does not constitute inclement weather.

If rescheduling is not possible for some reason we will cancel the training day. This will not incur a fee.

Participants:

All participants must possess a current and valid driver’s license with a motorcycle endorsement. Riders must have a minimum of one (1) full season of riding experience and at least 2,000 miles or more of recent on-street riding time.

Riders are encouraged to adopt the practice of “ATGATT” (all the gear, all the time) with motorcycle-specific riding gear. Minimally, participants are required to wear a DOT-approved helmet, eye protection, sturdy full-length pants, jacket and over-the-ankle boots.

You MUST have medical insurance that covers you when riding your motorcycle.

Motorcycles:

Participants are required to supply their own motorcycle for use during the course.

Motorcycles must have current registration, be in good operating order, have tires with at least half tread. Excessively loud exhaust systems do not typically work well during our courses because they can interfere with one or more participant’s ability to hear radio commentary. Most aftermarket exhaust systems that add “character” are fine. If you have any concern about your bike’s exhaust system and suitability to our program, please contact us to discuss.

You MUST have current and valid motorcycle insurance.

CLICK HERE for Available Courses


Non-Sportbike Track Training Days

We understand things sometimes come up that are beyond your control that may prevent you from attending your track day.  Depending when you notify us, we will do our best to help you out.
However, it’s important to understand that there are only a certain number of spots we sell to each track day. We have a formula using the cost of the track and how many riders can safely fit on the track at one time – and then decide how many spots to sell. When you buy a spot, then that spot is yours for the day.  (Similar to reserving a plane ticket)

Rider Cancellation Policy

If you cancel at least 30 days before the event:

We will provide a full refund Minus $10.00 PayPal fee.

If you cancel within 30 days before the event:

There are NO REFUNDS closer that 30 days before the event.

If you are unable to attend an event, we encourage you to attempt a private sale or transfer first. The New England Riders facebook group is a great place to try and sell track day spots last minute. There is no fee to transfer your day to another rider.

If you cancel at least 14 days before the event:

We are willing to bank credit for a future Riding in the Zone training course or tour for no charge.

From 8 to 14 days before the event:

For a $50 fee, you are eligible to bank your original payment amount. NOTE: depending on the situation, we may waive or reduce this fee – so feel free to contact Ken first.

Less than 8 days before the event:

No Refund or credit. Sorry.

However, if there is a waiting list, we will transfer your spot to another person. If we are unable to transfer your spot, there will be no credit.
Remember –  you may sell or give your spot to someone else to avoid any fees. contact Ken if you are transferring your spot to someone else (We need their name)


We run RAIN or SHINE!

You learn A LOT riding in the rain!

Sure, we all wish for a warm, dry day, but there is a ton to learn during a wet track day.  The actual riding techniques do not change – everything is simply done at a lower speed. Bring rain gear.

The track charges us whether it is raining or not. So, we cannot give refunds because of rain.